ADSL2+ upgrade information for existing Netspace Broadband customers

Important information to consider:

Upgrade without downtime
'Fast Churn' is available wherever Netspace has ADSL2+ coverage. Fast Churn allows customers to upgrade from ADSL1 to ADSL2+ with typically only a few moments downtime while your cabling in the telephone exchange is moved to ADSL2+ capable equipment.

In the unlikely event that an upgrade from ADSL1 to ADSL2+ cannot be performed using ‘Fast Churn’ we must first disconnect your ADSL1 service before we can commence the ADSL2+ connection process. If this is the case you will be without a Broadband connection for typically 14 working days. During this time you may use your existing Netspace account for Netspace dial-up Internet access.

By doing the availability check in the 'Upgrade/Downgrade Your Plan' form in MyNetspace you will be able to confirm that Fast Churn is available before needing to commit to an upgrade.

Downtime during the upgrade process
Some Netspace customers will experience downtime when upgrading to an ADSL2+ plan. This will depend on whether 'Fast Churn' is available or not.

In areas where an upgrade from ADSL1 to ADSL2+ can be performed using ‘Fast Churn’ you will experience typically only a few moments downtime while the ADSL cabling in the telephone exchange is moved to ADSL2+ capable equipment.

In areas where an upgrade from ADSL1 to ADSL2+ cannot be performed using ‘Fast Churn’ there will be a period of time during which you will be without a Broadband connection as we must first disconnect your ADSL1 service before we can commence the ADSL2+ connection process. The period of time that you will be without a Broadband connection will typically be between 10 – 14 working days. During this time you may use your existing Netspace account for Netspace dial-up Internet access.

By doing the availability check in the 'Upgrade/Downgrade Your Plan' form in MyNetspace you will be advised which of the above will apply to you before needing to commit to an upgrade.

ADSL Modem
To achieve the increased speed offered by ADSL2+ you must use an ADSL2+ compatible modem. See ADSL2+ Modems FAQ.

ADSL2+ connection speed
The maximum connection speed achievable on ADSL2+ varies depending on many factors including your distance from the exchange, line quality and length, interference, network configuration, traffic and equipment. To get an indication of physical connection speeds typically achievable with ADSL2+ see What is ADSL2+ FAQ.

Upgrade Orders
Do not disconnect your ADSL service before requesting an upgrade to ADSL2+. This will result in unnecessary downtime and may require reconnection of your ADSL service in event that ADSL2+ is not available.

How do I order an upgrade to ADSL2+ ?

You can check availability and submit an upgrade request via the 'Upgrade/Downgrade Your Plan' link in the 'My Plan' section of MyNetspace.

Please note that upgrade requests can only be performed online via MyNetspace.

How does the upgrade process work and how long does it take?

1. You can submit an upgrade request via the 'Upgrade/Downgrade Your Plan' form in MyNetspace. We will first check if ADSL2+ is available in your area, if it is you can proceed by selecting your desired ADSL2+ plan and submit your upgrade order.
2. In most cases you will have the option to select an Immediate plan change which will start the upgrade process immediately or to select a Scheduled plan change which if submitted more than 10 days prior to your anniversary date your upgrade will coincide with your next anniversary date.
3. Where Fast Churn is available it usually takes about 14 working days to process an ADSL2+ upgrade after which time you will be switched from ADSL1 to ADSL2+ with typically little or no downtime.
   
   In the unlikely event that Fast Churn is not available your ADSL1 will be disconnected and it will typically take 14 working days for your ADSL2+ service to be connected. During this time you may use your existing Netspace account for Netspace dial-up Internet access. You will retain the primary and any additional email mailboxes associated with your account.
4. We will notify you when your ADSL2+ service is ready.

For more information see Netspace ADSL2+ Broadband. If you have any questions please email sales@netspace.net.au.

What are the costs to upgrade to ADSL2+ ?

When upgrading from ADSL1 to ADSL 2+ you can select between the following two options:

1. $0 with an 18 month contract extension*
2. $99 with no contract extension*

Complete network limited time special offer – If you've had Netspace broadband at your current address for more than 6 months then you can upgrade to ADSL2+ on the Netspace Complete network for $0 with a 6 month contract extension* (normally $0 with an 18 month contract extension*).

Special Offer available for a limited time only.

* total contract extension may be longer if ADSL2+ 160 ++ plan is selected