MyNetspace Login

Contact Details

At Netspace, we've made Internet technology simple. All our plans are packed full of added extras, our service is fast and reliable, and you can always get help from our first rate customer support team.

Contact Netspace via Email

Home Sales sales@netspace.net.au – For a new home Internet account.
Business Sales business@netspace.net.au – For a new business Internet account.
Support For all Technical Support and Customer Service related queries with your existing account please click here.
Education education@netspace.net.au – For new and existing education accounts and queries.
Webmaster webmaster@netspace.net.au – For any issues relating to the Netspace website.

To email us you can complete an enquiry form or send an email directly to one of the above addresses.

Contact Netspace via Telephone

Sales 1300 360 025

To set up a new home or business Internet account.
Available 8:30am – 9:00pm weekdays, 9:00am – 5:00pm weekends (AEST)
Technical Support 131 456

For technical assistance with your existing home or business account. Available 8:00am – 10:00pm weekdays, 9:00am – 5:00pm weekends (AEST)

International users please call +61 3 9811 0000
Customer Service 131 456

For accounts queries and assistance with your existing account.
Available 8:30am – 7:00pm weekdays, 10:00am – 5:00pm on Saturdays (AEST)
Education 1300 662 440

To set-up a new Education Internet account.
Available 9:00am – 5:00pm weekdays (AEST)
Education Support 03 9811 0076

For technical support with your existing Education account. Available 8:00am – 10:00pm weekdays, 9:00am – 5:00pm weekends (AEST)
Colocation Enquiries 1300 008 009

For all general enquiries regarding colocation.
Available 8:00am – 10:00pm weekdays, 9:00am – 5:00pm weekends (AEST)

Colocation After Hours Support: 03 9834 7188
For after hours service please use this number.
(After hours charges apply. Colocation customers only)

Or Submit a 'Support Request' via the Netspace Colocation Control Panel.

Please note: Customers calling from mobile phones will incur higher phone charges. 1300 numbers should be charged at the cost of a local call in the majority of regional Australia. Call costs are not charged by Netspace and as such are considered the customer's responsibility. Please call your telecommunications provider to check the charges.

Contact Netspace via Fax

Home Sales 1300 300 509

To set up a new residential Internet account
Business Sales 1300 301 518

To set up a new business or corporate Internet account
Education 1300 301 518

For education queries and assistance

Residential Dial Up Access Numbers

Melbourne VIC 03 9011 4000
Sydney NSW 02 8211 5000
All Other Areas   0198 333 003

Business Dial Up Access Numbers

Melbourne VIC 03 9011 4001
Sydney NSW 02 8211 5001
All Other Areas   0198 333 003

Call Line Identification

Netspace may receive calling line identification, including the telephone number of the calling line, for any inbound dial up Internet calls – even where the number is unlisted or has calling number display or calling line identification blocked. This information may only be used for purposes authorised by law: (a) fraud prevention; (b) billing; (c) call management; and (d) credit control.